Refund policy

Thank you for shopping with us. Your satisfaction is very important to us.

Returns

We offer a 30-Day Return Policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be in its original packaging

  • You must provide proof of purchase (order number or confirmation email)

To start a return, please contact us at:
📧 [Your Email Address]

If your return is accepted, we will send you instructions on how and where to send your package.

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Defective Items

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the issue so we can make it right.

Refunds

Once we receive and inspect your return, we will notify you if the refund is approved.

If approved:

  • Refunds will be issued to your original payment method

  • Please allow 5–10 business days for your bank or card provider to process the refund

Shipping fees are non-refundable unless the return is due to our error.

Non-Returnable Items

For hygiene and safety reasons, certain beauty and skincare products cannot be returned if opened or used.

Order Cancellations

Orders can only be canceled within 12 hours of purchase.
After that, the order may already be processed or shipped.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again

  2. Contact your credit card company

  3. Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at:
📧 [Your Email Address]

đź’ˇ Pro Tip to Increase Sales

Under your “Add to Cart” button, add a small trust line like:

âś” 30-Day Money Back Guarantee
âś” Secure Checkout
âś” Fast & Tracked Shipping

This increases conversions.